Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: December 15, 2025
1. Introduction
Noor Jabal Cleaning ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website noorjabalcleaning.com or use our cleaning services.
By using our services or providing us with your personal information, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Book or inquire about our services
- Create an account on our website
- Contact us via phone, email, WhatsApp, or contact forms
- Subscribe to our newsletter or promotional materials
- Participate in surveys or feedback requests
- Apply for employment with us
This information may include:
- Full name and contact preferences
- Email address and phone number
- Physical address and property details
- Payment information (processed securely through third-party providers)
- Service preferences and special requirements
- Communication history and feedback
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address and device identifiers
- Browser type and version
- Operating system and device information
- Pages visited, time spent, and navigation paths
- Referring website and exit pages
- Date and time of visit
- Clickstream data and user behavior patterns
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
2.4 Location Information
With your permission, we may collect location data to provide accurate service quotes, optimize scheduling, and enhance service delivery. This may be obtained through GPS, IP address, or address information you provide.
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Service Delivery
- Processing and fulfilling service bookings
- Communicating about appointments, changes, and updates
- Providing customer support and addressing inquiries
- Managing service quality and customer satisfaction
- Processing payments and maintaining transaction records
3.2 Business Operations
- Maintaining and improving our website and services
- Analyzing usage patterns and optimizing user experience
- Conducting market research and service development
- Managing staff scheduling and resource allocation
- Detecting and preventing fraud or security issues
3.3 Marketing and Communications
- Sending promotional offers and service updates (with your consent)
- Delivering newsletters and educational content
- Conducting customer satisfaction surveys
- Personalizing marketing based on your preferences
3.4 Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests and preventing illegal activities
- Enforcing our terms and conditions
- Protecting our rights, property, and safety
4. How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling systems, communication platforms, website hosting, and marketing services. These providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
4.3 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to legal requests.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so, such as when you request services from partner companies or participate in co-branded promotions.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure and firewalls
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Staff training on data protection and privacy
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purpose for which it was collected:
- Service records: Retained for 7 years for tax and accounting purposes
- Marketing communications: Until you unsubscribe or opt-out
- Website analytics: Typically retained for 24-36 months
- Customer support inquiries: Retained for 3 years
- Payment information: Processed by third parties and not stored on our servers
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable regulations.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
7.2 Correction
You have the right to request correction of inaccurate or incomplete personal information we hold about you.
7.3 Deletion
You have the right to request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.
7.4 Opt-Out of Marketing
You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails, contacting us directly, or updating your communication preferences in your account settings.
7.5 Object to Processing
You have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes.
7.6 Restrict Processing
You have the right to request restriction of processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed information.
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may need to verify your identity before processing your request.
8. Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Our primary operations are based in the United Arab Emirates. If you access our services from outside the UAE, your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
10. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications (such as social media platforms, payment processors, or WhatsApp) that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Noor Jabal Cleaning.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. For significant changes, we may also provide additional notice through email or prominent website notifications. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information in Section 13. We will not discriminate against you for exercising your rights under the CCPA.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Noor Jabal Cleaning
Location: Dubai, United Arab Emirates
Website: noorjabalcleaning.com
WhatsApp: Available on our website
Email: Available through our contact form
We are committed to resolving any privacy concerns or complaints you may have and will respond to your inquiry within 30 days.
By using Noor Jabal Cleaning, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.